FastPay Privacy Policy

At FastPay, we take your privacy seriously and are committed to protecting the personal data you share with us when you create an account, deposit funds, or simply browse our site. This policy explains what information we collect, why we collect it, how we use it, and the choices available to you. By registering with FastPay or continuing to use fastpay-casino.com, you agree to the practices described below. FastPay is owned and operated by Kika Technology B.V., incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2023/147/0081.

Information We Collect

We collect personal data at several points during your relationship with us, starting from the moment you complete fastpay casino login registration and continuing through every deposit, withdrawal, and promotional claim you make. We gather this information directly from you, automatically through your use of our platform, and occasionally from our payment and verification partners.

We collect your full name, date of birth, nationality, email address, phone number and residential address at registration
We record payment details including card numbers, e-wallet identifiers, bank account information and crypto wallet addresses used for Visa, Mastercard, Neteller, Skrill, Interac, PayID, InstantEFT and other supported methods
We store copies of identification documents, proof of address and proof of payment submitted for KYC verification
We log your gameplay activity, wagering history, deposits, withdrawals, bonus usage and comp point accumulation
We capture technical data such as your IP address, device type, browser, operating system and session timestamps
We may collect biometric, liveness or video-call verification data where enhanced checks are required

Information From Third Parties

Our payment processors, identity verification providers and, where applicable, our sister platforms Casino4u and Cobber Casino may share verification results with us so that a player who has already completed checks at those sites does not need to repeat the upload process with FastPay.

How We Use Your Data

We use the data we collect to operate our services, prevent fraud, meet our legal obligations and improve the experience of every FastPay player. Our processing is based on the performance of our contract with you, our legitimate interests, and compliance with applicable regulatory requirements.

We use your data to verify your identity, age and the source of funds or wealth before approving withdrawals
We process deposits and payouts through the payment methods you select, including Interac e-Transfer by Loonio, CashtoCode and crypto transfers
We analyse account activity to detect duplicate accounts, bonus abuse and anti-money-laundering risks
We use your contact details to send service communications and, where permitted, promotional offers such as free spins or cashback
We rely on your gameplay data to calculate comp points, VIP level progression and cashback eligibility

Cookies and Tracking Technologies

We at FastPay use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors interact with our lobby, including sections such as Slots, Jackpot Slots, Buy Feature and Highroll. Our FastPay platform also uses analytics cookies to measure which pages, including pages related to fastpay casino bonus codes or fastpay casino free spins, are most popular among visitors. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for the purposes described in this policy.

We share data with payment providers such as Skrill, Neteller, MiFinity and banking partners to process your transactions
We share data with identity verification and anti-fraud providers to confirm your identity and detect duplicate or fraudulent accounts
We may disclose data to regulators, including the Curacao Gaming Authority, and to the alternative dispute resolution body EGIS where a complaint is raised
We may disclose information where required by law, court order, or to protect our rights, property or safety

Here at FastPay, we never permit third-party payment systems to be used on your behalf; winnings associated with deposits made through unauthorised third parties are voided, and any data linked to such transactions is reviewed as part of our fraud prevention measures.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and regulatory obligations. Documents collected for KYC purposes, including government-issued ID, proof of address and proof of payment, are retained in accordance with Curacao licensing requirements. If your account becomes dormant for 12 consecutive months, we continue to hold your data while the applicable administrative fee is charged against any positive balance.

Your Rights

You have certain rights regarding the personal data we hold about you. Our FastPay team will respond to any request submitted through live chat, our contact form, or our support email within a reasonable timeframe.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request deletion of your data where we are not legally required to retain it
You may object to or restrict certain processing activities, including marketing communications
You may withdraw consent for optional processing at any time without affecting past lawful processing

Our Vegas-style commitment to transparency means we will never ignore a legitimate privacy request. If you wish to exercise any of these rights, please contact us at [email protected], and we will acknowledge your request promptly.

Data Security

We use 128-bit SSL encryption to protect data transmitted between your device and our servers. Our internal access controls limit who within our organisation can view sensitive information, and our verification process, including video, biometric or liveness checks, is designed to prevent unauthorised account access. While we take extensive precautions, no system is completely immune to risk, and we encourage you to use a strong password and avoid sharing your login details with anyone else when accessing fastpay login or fast pay casino login pages.

International Data Transfers

Because FastPay serves players across Canada, Australia, New Zealand, South Africa and several European markets, your data may be processed outside your country of residence, including in Curacao, where Kika Technology B.V. is registered. We take appropriate steps to ensure that any such transfer maintains an adequate level of protection for your personal information.

Responsible Gaming and Data

We use account activity data to support our responsible gaming tools, including deposit, loss, wager and session limits, as well as cooling-off and self-exclusion periods. This information allows us to apply the limits you set and, where appropriate, flag accounts that may benefit from additional support.

Children's Privacy

Our services are restricted to individuals who are at least 18 years old. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and the associated funds handled in accordance with our terms.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page, and we encourage you to review it periodically. Continued use of FastPay after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, you can reach our support team 24/7 via live chat, our on-site contact form, or by email at [email protected]. Complaints regarding data handling may also be escalated to EGIS, our independent dispute resolution body, at [email protected].